Have you shipped my order? We process all payment through Paypal and ship through Paypal. You will receive an automated email when your order ships which includes your tracking number. We also update your order here and you can track your order through the "order tracking" link on the right hand side of the page. If your order has not shipped, the status will indicate "on order" and will NOT have any tracking information. This page will update to include a shipped date, status of shipped, and tracking number once your order has shipped.
It has been more than a week since I ordered and my order still shows it has not been shipped. Please remember that some slippers are sewn to order as indicated on the listing. If you ordered organic interlock slippers or cotton knit slippers, these are all sewn to order and have a 10-15 business day turnaround time. If you still have a concern about shipping or need further information, please contact us.
The leather on my slippers seem to be turning dark. This is a totally normal occurence with leather. As the leather is worn, it will often take on a darker tone and can become smooth with wear. This is not a defect in the leather but just a normal part of how leather wears.
How do I wash my slippers? Hand washing is recommended. Lather the slippers with a bar of soap. A n old toothbrush can be used to gently scrub the insides to help release ground in dirt. You can turn your slippers inside out and machine wash on a cool, gentle cycle with regular household detergent. Dreft detergent is NOT recommended as it can cause the leather to bleed. Immediately turn right side out, reshape, and air dry. The leather may be a little "crunchy" to begin with but will soften up quickly as they are worn again.
Are you open to custom orders? At this time we are not open to any custom orders.
I contacted you and have not heard back. When can I expect a response? I am typically pretty quick with response time. You will typically receive a response within 24 hours. We do not handle emails over the weekend and I am a homeschooling mama with 4 children. That said, I personally handle all of your customer service emails as I want to make sure I connect with you and all of your questions are handled. If you do not receive a response within 48 hours, please contact us again as weird things do happen with emails. Also be sure to check your spam folder.
When are the adult slippers coming??? We have made the decision not to go ahead with production of adult slippers. Our focus will stay with infant and toddler sizes only.
I have a problem with my order I received. We hate for anything to be amiss with your order but it occasionally happens and we want to work with you to make it right! Please read over our policies page first so you are aware of how resolving issues works. After that, please contact us right away.
Do you offer an affilate program? Yes we do! You can find the application HERE
Please contact us if you have any questions or comments.