Have you shipped my order? We process all payment through Paypal and ship through Paypal. You will receive an automated email when your order ships which includes your tracking number. We also update your order here and you can track your order through the "order tracking" link on the right hand side of the page. If your order has not shipped, the status will indicate "on order" and will NOT have any tracking information. This page will update to include a shipped date, status of shipped, and tracking number once your order has shipped.
It has been more than a week since I ordered and my order still shows it has not been shipped. Please remember that some slippers are sewn to order as indicated on the listing. If you ordered organic interlock slippers or cotton knit slippers, these are all sewn to order and have a 10-15 business day turnaround time. If you still have a concern about shipping or need further information, please contact us.
The leather on my slippers seem to be turning dark. This is a totally normal occurence with leather. As the leather is worn, it will often take on a darker tone and can become smooth with wear. This is not a defect in the leather but just a normal part of how leather wears.
How do I wash my slippers? All wool has been washed on a hot wash to purposely felt the fibers. However, we still recommed gentle washing to prevent further felting to wool. We recommend for both the cotton and wool to hand wash your slippers, roll in a towel to absorb excess moisture, and dry right side out. Please make sure they are right side out while drying to prevent dye transfer from leather. The leather may be a little "crunchy" to begin with but will soften up quickly as they are worn again.
Are you open to custom orders? At this time we are not open to any custom orders.
I contacted you and have not heard back. When can I expect a response? This really shouldn't even have to be addressed as I am pretty quick with response time. You will typically receive a response within 24 hours. We do not handle emails over the weekend. That said, I personally handle all of your customer service emails as I want to make sure I connect with you and all of your questions are handled. I found out this past summer of 2014 that I am expecting quite unexpectedly identical twins. There are a lot more doctor visits and just a lot of out of the ordinary happenings there. Babies are due sometime mid-late April 2015 so I do ask for some grace there if you do not hear from me right away. We will post any major updates via our Facebook page. If you do not receive a response within 48 hours, please contact us again as weird things do happen with emails. Also be sure to check your spam folder.
When are the adult slippers coming??? That is something you and I would both like to know! We had plans to get things rolling for fall 2014 and had a major unexpected life event. I found out I am unexpectedly expecting identical twins this past summer. After the major nausea event which totally impeded on my patterning and drafting, fall was upon us and the little people slippers orders were in full force. We have had to put the adult slippers on the back burner for the time being.
I have a problem with my order I received. We hate for anything to be amiss with your order but it occasionally happens and we want to work with you to make it right! Please read over our policies page first so you are aware of how resolving issues works. After that, please contact us right away.
Please contact us if you have any questions or comments.